These Terms of Service ("Terms") govern the access to and use of services provided by SALVOREN. By accessing or using SALVOREN’s services, the Customer agrees to be bound by these Terms. If the Customer does not agree to these Terms, the services may not be used.

1. Definitions

For the purposes of these Terms:

SALVOREN refers to the service provider:

Pontus Olsson
Sole Trader (Swedish: Enskild näringsverksamhet)
Registration No: [REGISTRATION NUMBER]
Country: Sweden
Email: [email protected]

Customer means the business entity, company, or sole trader using SALVOREN’s services.

Service refers to the SaaS platform, software, automation systems, websites, integrations, and related services provided by SALVOREN.

End Users refers to customers, leads, or users interacting with the Customer’s systems powered by SALVOREN.

These Terms apply only to business customers (B2B).

2. Description of the Service

SALVOREN provides SaaS software solutions designed to automate booking systems and customer communication for tourism businesses.

The primary product is Boat Tour Booking Machine™.

The Service may include:

• booking websites
• online booking systems
• booking calendars
• CRM and lead tracking
• customer communication automation
• WhatsApp automation
• SMS and email automation
• AI-based chat functionality
• automated responses to inquiries
• automated review requests
• missed-call automation
• integrations with third-party software
• automation workflows
• analytics and operational tools

SALVOREN may modify, improve, update, or discontinue features of the Service at any time.

The Service is provided on an "as is" and "as available" basis without warranties of any kind.

SALVOREN does not guarantee:

• increased sales
• increased bookings
• customer acquisition
• revenue growth
• specific business outcomes
• uninterrupted service
• error-free automation or AI responses

The Service is a business automation tool and not a guarantee of commercial results.

3. Eligibility

The Service is intended only for businesses and professional operators.

By using the Service, the Customer represents that they:

• operate a business
• have the authority to enter into binding agreements
• will comply with applicable laws and regulations

4. Account Registration and Security

To access certain features, the Customer may be required to create an account.

The Customer is responsible for:

• maintaining the confidentiality of login credentials
• ensuring authorized use of the account
• all activity occurring under their account

SALVOREN is not liable for damages resulting from unauthorized access caused by the Customer’s failure to secure their credentials.

5. Subscription and Termination

The Service is provided on a subscription basis.

Unless otherwise agreed in writing:

• subscriptions run monthly
• there is no minimum contract period

The Customer may cancel the subscription at any time by sending an email to:

[email protected]

A one (1) month notice period applies. This means the subscription will terminate one month after cancellation is received.

Fees already paid for an ongoing billing period are non-refundable.

SALVOREN reserves the right to terminate or suspend accounts that:

• violate these Terms
• fail to pay applicable fees
• use the Service unlawfully

6. Fees and Payment

Fees are specified in a quotation, agreement, or invoice.

Payments are generally charged monthly in advance.

All fees are exclusive of VAT unless otherwise stated. VAT will be applied where required under applicable tax law.

The Customer is responsible for providing valid VAT identification where applicable.

If payment is not received on time, SALVOREN may:

• suspend access to the Service
• restrict system functionality
• terminate the account
• charge late payment interest under the Swedish Interest Act

SALVOREN is not liable for losses caused by service suspension due to non-payment.

7. Acceptable Use

The Customer agrees not to use the Service to:

• violate any law or regulation
• send spam or unauthorized marketing
• infringe intellectual property rights
• distribute harmful or illegal content
• attempt to access systems without authorization
• reverse engineer or copy the platform
• disrupt the Service or infrastructure

SALVOREN reserves the right to suspend accounts violating this clause.

8. Customer Responsibilities

The Customer is responsible for:

• all communications sent through the Service
• compliance with marketing and privacy laws
• ensuring proper consent for SMS or email communications
• accurate information regarding pricing, services, and availability
• monitoring automation systems used within their business

SALVOREN is not responsible for the Customer’s relationship with their End Users.

9. Customer Content

The Customer retains ownership of any data, text, media, or content submitted to the Service.

The Customer grants SALVOREN a limited, non-exclusive license to process such content solely for the purpose of providing and operating the Service.

SALVOREN does not monitor or verify Customer content and is not responsible for its legality, accuracy, or compliance with applicable laws.

10. Automation and Artificial Intelligence

Some features may use automated systems or artificial intelligence.

SALVOREN does not guarantee that automated responses will always be:

• accurate
• complete
• contextually correct

SALVOREN is not liable for:

• incorrect automated responses
• misunderstandings in customer communication
• missed bookings
• business decisions based on automated outputs

The Customer is responsible for supervising how automation is used.

11. Personal Data and GDPR

The Customer acts as Data Controller for all personal data processed through the Service.

SALVOREN acts as Data Processor where personal data is processed on behalf of the Customer.

Where applicable, the parties may enter into a Data Processing Agreement (DPA).

The Customer is responsible for:

• lawful basis for data processing
• obtaining required consents
• informing data subjects
• complying with GDPR and other privacy regulations

Processing of sensitive personal data under Article 9 GDPR is not permitted without prior written approval from SALVOREN.

12. Third-Party Services

The Service may rely on third-party providers, including but not limited to:

• CRM platforms
• cloud infrastructure providers
• AI service providers
• communication platforms (e.g. WhatsApp)
• payment processing services

SALVOREN is not responsible for outages, policy changes, or incidents affecting such providers.

13. Intellectual Property

All software, systems, configurations, templates, and technologies provided by SALVOREN remain the exclusive property of SALVOREN.

The Customer receives a limited, non-exclusive, non-transferable license to use the Service during the subscription period.

The Customer may not:

• copy the Service
• resell or sublicense the platform
• attempt to replicate the system
• reverse engineer the software

14. Service Availability

SALVOREN aims to provide reliable service but does not guarantee continuous availability.

Temporary interruptions may occur due to:

• maintenance
• software updates
• infrastructure failures
• third-party provider outages

SALVOREN does not provide service level guarantees or service credits unless explicitly agreed in writing.

The Customer is responsible for maintaining backups of any data stored in or processed through the Service.

SALVOREN shall not be liable for data loss.

15. Indemnification

The Customer agrees to indemnify and hold harmless SALVOREN from any claims, damages, liabilities, costs, or expenses arising from:

• the Customer’s use of the Service
• violations of these Terms
• violations of applicable laws or regulations
• disputes between the Customer and End Users

16. Limitation of Liability

To the maximum extent permitted by law, SALVOREN’s total liability is limited to the amount paid by the Customer during the 30 days preceding the event giving rise to the claim.

SALVOREN shall not be liable for:

• indirect damages
• loss of profit
• business interruption
• lost bookings
• loss of customers
• loss of data

This limitation does not apply in cases of intentional misconduct or gross negligence.

17. Force Majeure

SALVOREN shall not be liable for failure or delay caused by events beyond its reasonable control, including:

• infrastructure failures
• natural disasters
• war
• strikes
• government actions
• pandemics
• major third-party service outages

18. Changes to the Terms

SALVOREN may update these Terms periodically.

SALVOREN will provide reasonable notice of material changes.

Continued use of the Service after updates constitutes acceptance of the revised Terms.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of Sweden.

Any disputes shall first be resolved through good-faith negotiations between the parties.

If the dispute cannot be resolved, it shall be settled in Swedish courts, with Stockholm District Court (Stockholms tingsrätt) as the court of first instance.

20. Contact Information

SALVOREN
Pontus Olsson
Country: Sweden
Email: [email protected]